Danish Nadeem

Hi My name is Danish Nadeem - Graduate of Syracuse University with a Bachelors in Information Management & Technology and a Minor in Global Enterprise Technology. kauffman Entrepreneurship Engagement Fellow (2012-2013) Certificate of Advanced Study in Information Security Management ('12-'13)

Danish Nadeem is a graduate of Syracuse University with a Bachelors of Science in Information Management & Technology and a minor in Global Enterprise Technology. Currently enrolled in CAS in Information Security Management. 
kauffman Entrepreneurship Engagement Fellow (2012-2013)
Danish is a rising systems professional with significant IT experience; computer literate in multiple operating systems, programming languages, and software applications with cutting- edge knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.
Enthusiastic, knowledge-hungry self-starter, eager to meet challenges and quickly assimilate newest and latest technologies, skills, concepts, and ideas.

Specialties: Highly analytical team player with aptitude for quickly scrutinizing environments to identify and prioritize needs/risks and develop solutions.
Creative troubleshooter/problem-solver who works hard and loves a challenge. 
Proven relationship-builder with exceptional interpersonal, communication, and presentation skills.

Platform Operations - Enterprise Access Administration at J.P Morgan Chase

June 2011 - February 2012 | Syracuse NY

Created/Modified user accounts, shared folders and assignment of groups using Microsoft server tools - Active Role Server (ARS) Documented all standard operating procedures (SOP) as well as created/modified Request for Proposals (RFP) Responsible for managing user’s expectation by ensuring all requests were completed by the SLA date in the Request Center Creating and documenting tickets in request center for completed and pending tickets Delivered quality customer support and following up with users to ensure the problem is solved Responsible and accountable for the coordinated management of the Wiki/knowledgebase project directed towards strategic business and other organizational objectives Responsible for collecting SOPs for Wintel department and to ensure the How To procedure was up to date for EAA Admin to follow Ensured that goals were met or exceeded to achieve increased efficiency for various projects Preparation of reports and deliverables for various projects Responsible for creating and presenting weekly to higher management to address any issues and concerns or any possible infrastructure modification to achieve efficiency and higher user satisfaction

Technical Support Analyst at UNISYS

December 2012 - March 2013 | Rochester NY

Received in-bounds calls to resolve technical issues for capital one bank Identified and troubleshot problems regarding software, hardware and network connectivity for users Configured/Modified software on user’s computer via Remote Desktop Created and documented tickets while maintaining collaborative work relationship Delivered quality customer support and followed up with users to ensure problem is resolved Installation of required software, patches and updates via remote desktop through BMC software Marimba and MS SCCM in a Secure Env. Escalated tickets to onsite technicians and resolver teams to ensure that the problem was resolved in a timely manner Provided updates to users on existing tickets Troubleshooting and ticketing issues with Avaya, Cisco IP Phones and Virtual Private network (F5) Migrated Users from Windows XP to Windows 7, by performing a network back up and restore of Files and Applications

Independent Sales Representative at Vector Marketing

May 2010 - June 2010

Setting appointments with potential customers through personal contacts and referrals. Introducing prospective customers to CUTCO through one-on-one, in-home demonstrations Taking Orders and Closing Sales

Service Technician at Computing Services Group, College of Arts and Sciences

February 2009 - June 2009 | Syracuse University

Provided software and hardware support to faculty and staff in College of Arts & Sciences at Syracuse University Worked with technical staff from vendors such as Dell, Apple to order or replace hardware and software Built and deployed new systems to faculty members Troubleshooting printing and networking issues on campus Upgrading old laptops and Desktops Hardware and software Performed Backups and Restore of Data for Faculty & Staff on new machines

Hardware Deployment- Onsite Technician at PAETEC Communication

April 2008 - May 2008 | Rochester, NY

Utilized Altiris to deploy images to laptops and desktops in the company Used Sentry to keep inventor data and assignment of equipment’s to end users Built loaner laptops and deployed finished systems to end users Created and documented tickets pertaining to hardware or software issues for an user Performed equipment updates and assignments as per user’s request Performed Data migrations for users and Ensured Data Integrity and Functionality of all applications after the HW/SW Upgrades

Founder at TutorSprout Formerly CourseSpree

May 2012 - March 2013 | Syracuse NY

TutorSprout is an online marketplace built solely with one purpose in mind – To allow students and tutors to interact one-on-one with one another via virtual or in person tutoring sessions . We are essentially a Craigslist for Peer Tutors on your college campus TutorSprout is based on open source technologies. Our platform can also be utilized by Colleges & Universities to manage and simplify their tutor management.

Syracuse University

2008 – 2012

Information Management & Technology

Concentration: Global Enterprise Technology

Brighton High School

2006 – 2008

NYS Diploma with Advanced Designation & Technical Endorsement

Concentration: .

Syracuse University

2012 – 2013

Certificate Of Advance Study

Concentration: Information Security Management

IT, Entrepreunership